Read more about our Pre-ordering process and what to expect.
What is a pre-order:
When an order is placed for an item on [PREORDER] it means that the product is not yet available for delivery and you are ordering this item to be delivered once it arrives in Australia. Items that are on pre-order is most likely our top sellers and sell out quickly.
Due to limited space on containers we can only import a select quantity. Pre-ordering is advised if you wish to secure a popular product.
When is the next container due:
Our next container is due late August to early September 2021. Pre-orders for certain products are now open.
To place an item on pre-order, you are required to pay a 60% deposit to secure the product. The balance (40%) will be due before our container is shipped and we will email you an invoice for this payment. All payments are made via secure payment on our website.
If you wish to cancel your pre-order you need to contact our team on [email protected] or 02 9188 7741. We understand that circumstances change and will assist you in any way possible. Cancelling and order after it has been shipped however will incur shipping charges as this is done by a third-party.
Visit our Refund or Cancellation Pages for more information.
100% Satisfaction Guarantee: