Pre-ordering Process

Read more about our Pre-ordering process and what to expect.

What is a pre-order:

When an order is placed for an item on [PREORDER] it means that the product is not yet available for delivery and you are ordering this item to be delivered once it arrives in Australia. Items that are on pre-order is most likely our top sellers and sell out quickly. 

Due to limited space on containers we can only import a select quantity. Pre-ordering is advised if you wish to secure a popular product. 

Use code preorder for an additional 10% off today.

When are our next containers due

August 2024 Arrival: Pre Orders now open for this shipment. View the collection here.

November 2024 Arrival: Pre Orders now open for this shipment. View the collection here.

Important: The Delivery ETA is tentative and may change slightly. Shipping lead times are unfortunately out of our control. 

The ETA is when the containers arrive at our warehouse - and not the intended delivery estimate to customers.  

Please visit our Shipping Policy  for delivery estimates. 

Payment:

Payment for all Pre-orders are in Full Payment and shipping charged at checkout. All payments are made via secure payment on our website.

Cancelling a pre order: 

Cancellations on pre orders will incur a 15% restocking fee. Please check all measurements beforehand to ensure you are happy with your order. 

Please note we do not allow cancellations on custom made orders. 

If you wish to cancel your pre-order you need to contact our team on hello@beachandwood.com.au or 02 9188 7741. We understand that circumstances change and will assist you in any way possible. Cancelling an order after it has been shipped to you however will incur shipping charges as this is done by a third-party. 

Visit our Refund or Cancellation Pages for more information. 

100% Satisfaction Guarantee:

We are proud to offer a 100% Satisfaction Guarantee on our products and customer service. We've worked really hard to ensure our products tick all the right boxes: quality; ethically made and durable. What we strive to bring to your doorstep is VALUE.  
This is our way of saying we care. Not about sales but about your satisfaction in our service and in the beautiful products we sell. At Beach & Wood we are committed to sourcing beautifully crafted pieces that will fill your home for years to come. 
If you feel that you are not satisfied with the products bought from us, or the service we delivered, please get in touch as soon as possible. We will endeavour to deliver our very best! Put us to the test today. You will not be disappointed.