Shipping

At Beach & Wood we go above and beyond to ensure you pay as low as possible on delivery charges because we understand that it can be a big expense. Usually the cost of delivery is calculated based on weight, cubic centimeters and location however we heavily subsidize our delivery fee to bring more value to your doorstep.  

Within Australia:

We make use of Australia Post, DHL, Allied Express, Direct Freight, Toll, TNT and Fastway. ‘Special Freight Consideration’ means that the item is heavy and/or fragile and needs a furniture removalist to deliver the item. 

For certain smaller items we have already included delivery into the price. No hidden costs! Have a look at the products to see which items have free delivery as it changes from time to time.  

All orders exceeding $2300 shipped to metropolitan Brisbane, Melbourne and Sydney will enjoy FREE delivery. If you are located outside of these areas and would like a tailored quote feel free to contact us here  

Any other deliveries within Australia are calculated based on weight and location. It is rare that we will charge you full price of the delivery! We want you to enjoy your products and shop knowing you are getting value for money.  Enter your delivery post code at the check-out to determine what you will be charged. 

Delivery of items is subject to availability and we cannot accept responsibility or liability for any item unexpectedly out of stock. We regularly update our website to ensure this does not happen, however, in the rare occasion that a paid item is out of stock we will offer you a store credit or full refund. 

Deliveries will be on weekdays between 9 am and 5 pm only. No deliveries on weekends or public holidays. Generally items are dispatched within 24 to 48 hours after payment is received. Time frames for delivery varies and can be anything from a couple of days to 4 weeks depending on location. 

It is important that you supply us with contact details and special instructions to be passed on to the delivering company, especially when you live in a high rise building, apartment block or where there might be restricted access.

It might be of benefit to consider giving authority to deliverers to leave small items in a ‘safe spot’ in the rare occasion that you’re not at home at the time of delivery. 

Please check your item upon delivery and contact us within 48 hours should the item be damaged or faulty. Where possible, keep the original packaging. Please contact us via the contact page for all returns.

Outside Australia:

We also offer international shipping and all international deliveries are with DHL. If you are located outside of Australia please contact us to get a tailored quote. 

Delivery of items is subject to availability and we cannot accept responsibility or liability for any item unexpectedly out of stock. We regularly update our website to ensure this does not happen, however, in the rare occasion that a paid item is out of stock we will offer you a store credit or full refund. 

Returns

We have a 14-day return policy, no questions asked. This gives you peace of mind to return your item, however, the item needs to be in it’s original packaging, undamaged, unstained and unused. 

We will supply you with 3 quotes to return the product to our warehouse. The shipping costs will be your responsibility as this is done by a third-party courier. 

Once we receive the item in resell-able condition, we will refund your money. Please contact us for a refund application.   

Please check your item upon delivery and contact us within 48 hours should the item be damaged or faulty. Where possible, keep the original packaging. Please contact us via the contact page for all returns.

Should the item be damaged upon arrival, we won’t charge you any return charges. You can apply for a replacement or a full refund.  

We reserve the right to refuse a returned item if the item does not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.